Amadeus Expands Strategic Alliance with Microsoft to Advance AI-Driven Travel Innovation

Amadeus has renewed its global strategic partnership with Microsoft, reinforcing its commitment to cloud technology and artificial intelligence (AI) to drive innovation in the travel sector. Since their initial collaboration in 2021, the partnership has accelerated Amadeus’ cloud migration and the development of AI-powered solutions to enhance business travel, airport operations, and hotel management.

Amadeus has already migrated over 50% of its applications to the cloud, positioning itself at the forefront of cloud adoption and AI integration. The partnership has introduced key innovations such as Cytric Easy, an online booking and expense management tool within Microsoft Teams, now enhanced with Generative AI for a more interactive user experience. Additionally, Amadeus Virtual Airport Operations Centre facilitates seamless digital collaboration between airlines, airports, and border control authorities.

For the hospitality sector, Amadeus leverages Generative AI with Amadeus Advisor, an advanced chatbot that enables hoteliers to efficiently analyze business intelligence data for better decision-making. Internally, Amadeus has deployed Microsoft 365 Copilot across its workforce, achieving a 94% adoption rate and saving employees an average of 1.5 hours per week through enhanced productivity tools.

"We are pleased to write a new chapter in our strong partnership with Microsoft," said Sylvain Roy, CTO of Amadeus. "In just a few years, we have delivered innovative solutions that have the power to transform the future of travel." Corine de Bilbao, President of Microsoft France, echoed this sentiment, highlighting how the combination of Amadeus' expertise, AI, and Azure Cloud is accelerating the digitalization of the travel industry.

With this renewed alliance, Amadeus and Microsoft remain committed to reshaping the travel landscape, delivering cutting-edge, AI-driven solutions that enhance efficiency, personalization, and collaboration across the global travel ecosystem.