Meliá Hotels Turns to Robotic Innovation by the Hand of Wiongo
Meliá Hotels International, Palma City Council and Wiongo held a conference today on the role of robotics in the transformation of hospitality and destinations.
Tourism being the greatest economic power of the Balearic Islands, the conference highlighted the many possibilities of implementing robots as a facilitating support for workers in both the sector and the different public areas whose functions have a direct impact on the perception and quality of tourism.
The central part of the day has focused on having a practical vision of the use of robots in a real work scenario. Specifically, it has been possible to observe the way of working and the advantages that are being obtained from their use in the buffet of the Sol Katmandu Park & Resort hotel where, during this season, the dining room team has had the support of 4 robots from the startup Wiongo Robotics dedicated to the transport of dishes, glassware and cutlery in the removal and assembly of table services.
The success story that Meliá Hotels International and Wiongo have achieved in the hotel has served as inspiration for the Innovation area of the Palma City Council, led by the Deputy Mayor Llorenç Bauzà and the general coordinator of Innovation and digital district, David Díez Herreros.
With the interest of learning first-hand about the business initiatives that, through innovation, promote the transition towards smart tourist destinations, the pilot project implemented by the hotel company has been an example of one of the different possible applications of robots in the tourist field, as well as their proper functioning.
The use of robots to support the Sol Katmandu Park & Resorts hotel's dining room team has been a pioneer in the destination and has been widely accepted by both guests and the hotel staff involved.
The 4 robots avoid the 167 kg load every day, saving each waiter 33 minutes a day spent moving that weight around the hotel facilities, thus improving the working conditions of these people and allowing them to focus more on customer service.
