Caribbean Airlines Upgrades Reservation, Ticketing System

Caribbean Airlines announced the upgrade of its reservations and ticketing system to Amadeus on Wednesday 9th December, 2015. The project’s first phase was completed on Tuesday with the upgrade of the online reservation and ticketing system. The second phase, which extends to the airline’s airport check-in services, will be completed by March 2016.

Amadeus is a leading technology partner for the global travel industry that provides reliable, modern and cutting edge solutions to over 120 airlines worldwide. Caribbean Airlines is pleased to now belong to this network, which will improve the range of service offerings to its valued customers.

George Reeleder, Caribbean Airlines Vice President Commercial & Customer Service, stated, “This upgrade signals the start of a new era for Caribbean Airlines. These improvements to our system will positively affect our customers travel experience.”

Some of the direct benefits include:

- Faster & easier web check-in
- Simpler ways to buy tickets, pay for upgrades & other services
- Real-time information on reservations & flight changes
- Self-serve, user friendly airport kiosks at Caribbean Airlines destinations

Amadeus’ next-generation technology enables Caribbean Airlines to deliver its vision for an improved customer centric travel experience to better serve its customers.

Caribbean Airlines operates more than 600 weekly flights to 19 destinations in the Caribbean, North and South America and the United Kingdom until Jan 10th 2016.

The airline’s fleet is comprised of Boeing 737-800, Boeing 767-300ER until Jan 10th, 2016 and ATR72-600 aircraft. Headquartered in Trinidad and Tobago, and with an operational base in Jamaica, Caribbean Airlines employs more than 1600 people.

The airline is a member of the International Air Transport Association (IATA) and is recognized as an IATA Operational Safety Audit qualified airline. It is a certified FAA repair station as per regulation 145.