Hilton Pushes Digital Check-In Worldwide

Hilton Worldwide has announced that its pioneering digital check-in and room selection technology is now live across more than 4,100 hotels spanning 11 brands worldwide. This includes more than 119 hotels in UK & Ireland.

A first for the hospitality industry, the scale of the digital rollout marks the largest of its kind to date across the sector. Through their Hilton HHonors accounts, guests will be able to check-in and choose their exact room from digital floor plans, or lists, on desktop, tablet and mobile devices.

They will also be able to further customize their stay by requesting upgrades or making special requests with the simple click of a button.

To coincide with the global rollout, Hilton Worldwide has also launched an update to its Hilton HHonors iOS app, which will provide a stunning new interface as well as improved functionality.

Last month, Hilton Worldwide announced that mobile key technology, which gives guests the ability to unlock their hotel room doors with their smartphone and to go straight to their rooms upon arrival, will be available in the US across four of its brands in 2015 – Hilton Hotels & Resort, Canopy by Hilton, Waldorf Astoria Hotels & Resorts, and Conrad Hotel & Resorts.

By the end of 2016, this technology will be available across the majority of rooms worldwide.

This latest announcement forms part of a wider digital strategy which has seen Hilton Worldwide launch bookable websites in 22 different languages along with enhanced customer service via social media.

To experience the new digital check-in and room selection functionality, simply download the Hilton HHonors app here and join the free Hilton HHonors guest-loyalty program.

Hilton HHonors members that qualify for a free upgrade will also be able to request this via the new Hilton HHonors app in advance of their arrival, subject to availability.

The industry-leading loyalty-program offers more than 42 million members more ways to earn and redeem points, enabling them to create experiences worth sharing at more than 4,250 hotels in 93 countries and territories.