Maryland Passenger Sues Delta over Canceled Flight Refunds

A proposed class-action lawsuit against Delta Air Lines alleges the company refused to provide a refund for flights it canceled, The Atlanta Journal-Constitution reports.

According to the Georgia-based leading newspaper, the suit was filed Friday by Delta customer Elliot Daniels against Delta in U.S. District Court in Atlanta and seeks a jury trial. Similar lawsuits have been filed against United Airlines and Southwest Airlines.

The U.S. Department of Transportation says: “A passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason,” if the passenger chooses not to be rebooked.

The DOT also warned airlines in an enforcement notice earlier this month that carriers are obligated to give prompt refunds to passengers for canceled or significantly delayed flights.“Instead,” the lawsuit says, “Delta represents it will only rebook and/or provide travel vouchers.”

The complaint alleges that was unfair and deceptive conduct by Delta, and that Delta breached its contract of carriage and made a fraudulent misrepresentation to customers regarding their rights to a refund on Delta-canceled flights.While some travelers have been able to get refunds, others have had difficulty getting their money back.

Steve Berman, an attorney at Hagens Berman representing consumers in the proposed class action, called “Delta’s actions in light of the pandemic utterly unacceptable.”

As travel plummets due to stay-at-home orders and travel restrictions in response to the coronavirus pandemic, Delta has canceled 115,000 flights this month alone, affecting millions of passengers.

Offering vouchers amid the uncertainty “only underscores its primary focus of profits over people, and we intend to fight for their right to monetary relief. Americans are losing their sources of income at alarming rates. Vouchers just won’t cut it,” Berman said in a written statement.

The complaint notes that Delta is receiving billions in federal aid, “But despite the faucet of taxpayer money that will flow its way, Delta refuses to comply with the law or operate in the interests of its customers,” it says.

Millions of people have lost their jobs due to stay-at-home orders and other effects of the coronavirus pandemic. People “need money now to pay for basics like food and rent, not restrictive, temporary credits toward future travel,” the lawsuit says.

Daniels, who lives in Maryland, sought a refund from Delta for four tickets booked via OneTravel.com for more than $3,000.After Delta canceled the flights, he filed a request for a refund via Delta’s website on March 18, which Delta denied on April 15, according to the complaint.