NCL Realigns Sales Team to Focus on Agent Relationships

Norwegian Cruise Line is realigning its North American sales team in an effort to provide enhanced and more effective customer service to its travel partners. Reporting to Andy Stuart, executive vice president-global sales and passenger services, this newly structured sales force is led by Camille Olivere, vice president of sales.

It includes four key areas of focus, headed by experienced sales directors who report to Olivere. In addition, a new inside sales team was created that will work in conjunction with the field sales team, along with a new automated customer relationship management database.

Also reporting to Stuart, Patrick Mitchell, vice president of global sales strategy and planning, will be adding resources to augment his focus on growing the company’s charter, corporate meeting and incentive business, which will continue to be led by Brandon Townsley, who has been with Norwegian since 1999.

The new sales structure is comprised of the following key areas: Online Travel Accounts, led by Alex Pinelo, with 25 years experience in the cruise industry, primarily with Norwegian; Strategic Accounts, led by Joe Jiffo, with Norwegian since 2000 and has more than 28 years experience in the travel industry; Industry Relations led by Clark Reber, who has been with Norwegian since 1996 and has 19 years experience in the travel industry; and Field and Inside Sales, Home-Based and Consortia led by Wayne Peyreau, with Norwegian for the past 11 years and the industry for 27 years. The newly created inside sales team, reporting to Peyreau and based in the company’s Miami headquarters, will provide more frequent and consistent points of contact with travel partners.