Air France Launches Amadeus Ticket Changer Shopper Solution for Online Rebooking

Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, announced yesterday the successful implementation of the Amadeus Ticket Changer (ATC) Shopper with Air France.

The airline launched the new ticket rebooking technology in July across its 80 websites to allow online rebooking of tickets sold through all direct channels. The solution has proven to be successful by increasing online rebooking transactions by 35 percent in its first month. Travelers can now easily change their bookings directly on the airline’s website.

ATC Shopper provides unprecedented flexibility for online rebooking and can process any ticket issued via Air France’s online and offline sales offices. Simple revalidation is also possible for tickets sold through travel agencies connected to the Amadeus System.

Available in multiple presentation formats such as XML or xHTML and in 25 languages, it can also be integrated at any stage within the booking flow, leveraging Amadeus’ e-Commerce booking, servicing and merchandising engines.

Easy integration offers the airline up-sell opportunities and the ability to drive increased revenues during the rebooking process. Air France customers benefit from a unique choice of 200 ticket change options, an innovative calendar display, complete fare transparency including a breakdown of fees and charges, as well as access to all relevant travel information such as meal preferences, seating, fare class and transit details.