Amadeus Sees Record Use of Automated Ticket Exchange

Amadeus said it is registering a record uptake of Amadeus Ticket Changer (ATC). In the past 15 months, 30 airlines have signed up for the solution in order to fully automate their ticket change and re-issue processes, accurately collect associated additional revenues and improve the productivity of their customer service agents.

The latest airlines to deploy ATC at their sales offices are Air Berlin, Conviasa, Iberia, Icelandair, KLM Royal Dutch Airlines and LTU. Amadeus Ticket Changer completely automates the time-consuming and complicated ticket change process and can help save as much as 80 percent of the time required to change a ticket.

It can be used to re-issue any type of ticket, domestic or international. It immediately calculates the price difference and relevant information in the currency required, enabling sales agents to instantly issue the new ticket in an efficient and secure manner.

By processing fares, taxes and penalty fees in an end-to-end automated process, airlines ensure an accurate process to collect expected revenues.