Amadeus Upgrades its SMS Tool to Offer International Coverage

Amadeus has launched the latest version of its SMS solution for travel agents, which includes improved global coverage.

The updated Amadeus SMS solution, developed in Asia Pacific, allows travel agents to contact their customers via SMS regardless of the traveler’s location anywhere in the world.

The new version is now fully integrated into the Amadeus Selling Platform, allowing travel agents to quickly generate traveler data –including information on flight changes and confirmations, warnings about time limits on bookings, as well as e-ticketing and insurance- directly from the Amadeus PNR database.

Olivier Froger, director of the Innovation Team in Amadeus Asia Pacific’s Business Solutions Group (BSG), said, with this new version of the solution, the customer can be contacted via SMS anywhere in the world.

The Amadeus SMS solution was introduced as an industry-first web-based tool for travel agents. It has since been implemented in Australia, Hong Kong, Malaysia, Philippines and Thailand.