Mobile Technology Set to Revolutionize Corporate Travel

Amadeus, a leading global technology and distribution partner to the travel industry, and the Association of Corporate Travel Executives (ACTE) have released results of a report titled Upwardly Mobile, which revealed that mobile technology is set to transform the entire travel experience for business travelers, improving their access to information and services.

The Upwardly Mobile report surveyed 72 travel managers across the globe and gathered opinions from technology experts worldwide through more than 30 interviews.

Security emerged as a major benefit of mobile technology for corporate travelers. One hundred percent of the respondents indicated that “tracking and communication of travelers for security purposes” was a major benefit of mobile technology.

Ninety-eight percent of respondents saw definite value in mobile technology’s ability to provide corporate travelers with up-to-the-minute security alerts in event of a crisis. Ninety-two percent of respondents appreciated the ability to receive GPS directions via a mobile device, and 88 percent saw benefit in being able to change their travel reservations while on the road.

The report findings showed that mobile technology will revolutionize the way that corporations operate, allowing travelers to book and amend flights, make hotel reservations, as well as complete expense forms while traveling. These time-saving features will increase productivity and efficiency as employees will need to spend less time on travel-related tasks in the office.

Upwardly Mobile also found that mobile technology will help corporate travel managers meet travel policy requirements and promote compliance. For example, in the case of a cancelled flight, employees will be able to instantly access approved supplier lists, ensuring that they follow company policy rather than choosing costly alternatives.

However, while the report clearly demonstrates that travel managers are aware of the benefits offered by mobile technologies, they have so far made little progress in implementing changes.

Some 80 percent acknowledged the role of mobile phones with enhanced features to improve corporate travel but only a handful have integrated these services into their travel programs.