Relais & Chateaux Switches to SynXis’ RedX DMS

Following a tender involving six service providers, Relais & Chateaux has selected SynXis, a subsidiary of the worldwide travel marketplace leader Sabre Holdings, as its international reservations provider.

SynXis’ RedX Distribution Management System will give the Relais & Chateaux hotel members in more than 50 countries, access to the industry’s most advanced reservation management system perfectly adapted to their average room capacity of 29.

RedX will provide Relais & Chateaux with a technical platform integrating 500,000 travel agents (through the Global Distribution Systems, or GDS, under the unique chain code WB), 15 million annual internet users of the website http://www.relaischateaux.com/ and, using SynXis’ special Voice Agent technology, the Association’s 14 call centers around the world.

Because of RedX’s extensive user testing to make it among the world’s most intuitive systems, as well as its vast multi-lingual and international functionality, Relais & Chateaux is confident that the system is best suited to service its 480 properties quickly and efficiently.

The automated reservation system, which will be specially configured to meet the needs of the Association and thereby also each individual property, will help them optimize their exposure to the essential booking and reservations channels and maximize revenues per property.