Sabre’s New Solution to Simplify Agency Operations

Sabre Travel Network has announced a global pilot of a new travel agent workflow solution. The new workflow solution simplifies everyday shopping and selling routines for agents, efficiently incorporating supplier merchandising offerings while reducing the time it takes to review and book options.

A new graphical interface helps minimize training for new agents and enables agency management to maximize labor resources across the agency, according to Sabre. The pilot includes a customer profile system that intelligently leverages client policies and preferences in the shopping and booking process.

The workflow solution operates across global distribution systems (GDSs), enabling larger travel management companies (TMCs) that serve clients on more than one GDS to simplify their operations with a standardized workflow across their customer base.

The solution leverages the benefits of multiple technology investments at Sabre, including components that integrate additional sources of content provided via XML at the agency desktop and operate across GDSs

Multiple travel agencies in the Americas, including large regional and multi-national TMCs, have already signed to participate in the pilot. Sabre anticipates that additional agencies, including agencies in Europe and other regions, will join the pilot this quarter and throughout the first half of 2010, providing valuable feedback as Sabre prepares for global roll-out later this year.