WestJet ties up with Travelocity to answer calls much faster

WestJet has implemented a change to its Sales Super Centre in order to answer calls much faster. The airline has chosen to partner with online travel agency, Travelocity. Travelocity is owned by Sabre, provider of WestJet’s new reservation system.

“With the implementation of our new reservations system, we have experienced hold times at our Sales Super Centre and wait times at the airport far in excess of WestJet standards,” said Sean Durfy, president and CEO, WestJet.

“By engaging Travelocity to take new bookings, we are leveraging an existing relationship with a call centre that specializes in the North American market and is familiar with WestJet’s schedule and destinations. This is a temporary solution until our call centre returns to normal answer times,” added Durfy.